Terms of
Service
Welcome to neo.store (the “Site”), owned and operated by NEO Nicotine (“NEO,” “we,” “our,” or “us”). By using this Site, you confirm that you are 21 years of age or older and agree to these terms. Please read them carefully, as they define your rights, responsibilities, and conditions for using our products and services.
Last updated: July 10, 2025
Use of the Site
You are welcome to browse neo.store, learn about our products, and make purchases if you meet our minimum legal age requirement (21+). By accessing or using this Site, you agree to do so only for lawful and permitted purposes, and not in any manner that could harm, disable, disrupt, or interfere with our systems, our services, or the experience of other visitors.
You must not attempt to gain unauthorized access to our systems or data, or use the Site for any misleading, fraudulent, harmful, or illegal activity.
Intellectual Property
All content on neo.store — including text, product designs, packaging, graphics, images, trademarks, logos, and site layout — is owned by NEO Nicotine or licensed for our use.
You may not copy, reproduce, publish, distribute, or modify any part of the Site or its content without our prior written consent. You are welcome to share links to our pages (with credit), but you may not misrepresent any of our content as your own.
Contact and Submissions
If you contact us through a form, email, or other method, you are responsible for the accuracy of any information you provide.
Any ideas, concepts, or suggestions you submit are appreciated, but we have no obligation to use them or compensate you for them. Please do not send confidential or proprietary information unless we have signed a written agreement with you in advance.
External Links
The Site may include links to external websites, platforms, or resources for your convenience or reference.
NEO is not responsible for the content, privacy policies, or practices of any third-party sites. Visiting third-party links is entirely at your own discretion and risk.
No Guarantees
While we do our best to keep the Site accurate, secure, and up to date, we make no guarantees that:
The Site will be uninterrupted, error-free, or available at all times
All content is current, complete, or accurate
The Site will meet every individual user’s expectations
We’re constantly improving, but you agree to use the Site at your own risk.
Limitation of Liability
NEO is not liable for any damages (direct or indirect) arising from your use of, or inability to use, the Site — including any errors, interruptions, or content provided by third parties.
To the extent permitted by law, our total liability is limited to the amount you have paid us (if any) for products or services through this Site.
Privacy
Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it carefully before using the Site.
Changes to These Terms
We may update these Terms of Service periodically. Any changes will be posted on this page with a new effective date at the top.
By continuing to use the Site after any updates, you accept the revised terms. If you have questions or concerns, please feel free to contact us.
Governing Law
These Terms are governed by and interpreted according to the laws of the United Kingdom. Any disputes will be resolved under UK jurisdiction.
